30 Day Return Policy
You must call first before returning any products! The Purchaser will be responsible for all returned shipping charges.
We
will only honor returns on unopened products. Please make sure that you
pick the appropriate color and/or product necessary to complete your
project. We do not guarantee stain colors or coverage rate as they will vary widely
depending on the wood type, age of wood, prepping of wood, and
application.
Items With Free Shipping (5 Gallon Pails/RAD Products):
You
will be responsible for shipping costs to return item(s) to our
facility. Once the product(s) are returned to our warehouse we will
credit your card less a 30% restocking fee of the original cost.
Items that were charged shipping:
You
will be responsible for shipping costs to return item(s) to our
facility. We charge a 20% restocking fee for all items that did not
qualify for free shipping on original invoice.
Exchanges:
You must call for all exchange requests!
The
Purchaser will be responsible for all exchanged shipping charges. This
includes charges for return of original product(s) and charges for
shipment of replaced product(s) back to the customer. We will not send
out the new item until we receive the original first. We will not
exchange sealers, stains, cleaners, strippers, or brighteners that have
been opened or partially used.
Warranties:
All items carry manufactures
warranty only. No exceptions! We do not guarantee stain colors as they
will vary widely depending on the wood type, age of wood, prepping of
wood, and application.
Damaged Orders:
Any product that is accidentally
damaged causing product loss or equipment failure during shipping will
be replaced at no charge after a claim has been made though the shipping
company. Cans or pails that are dented during shipment will not be
replaced unless leaking. A digital picture will be required.
We will handle the claim. Please call for details.
Hazardous Material Shipping: A few products ship out
with a Hazardous Material Designation. These products cannot be
returned due to the end user (the customer) not being able to ship
HazMat. Here is some of the products that cannot be returned.
- SuperSeal25 VOC 5 Gallons
- SuperSeal Concrete and Paver Stripper 5 Gallons
- Effortless 5 Gallons
- NMD80 5 Gallons
- Stripper Cream 5 Gallons
- TheSealerStore DSI Stripper 5 Gallons
